Movers Pimlico Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Pimlico provides removal, relocation and associated services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company means Movers Pimlico, the provider of removal and related services.

Customer means the individual, partnership, company or other organisation requesting or receiving services from the Company.

Services means any removal, collection, delivery, packing, unpacking, storage, waste removal or other services supplied by the Company to the Customer.

Goods means all items, furniture, personal effects and property handled, transported or stored by the Company on behalf of the Customer.

Premises means any property, address or location where the Services are to be provided, including collection and delivery points.

2. Scope of Services

The Company provides domestic and commercial moving services, including but not limited to packing, loading, transportation, unloading, and where agreed, waste removal and disposal of unwanted items. The specific Services to be supplied will be described in the quotation or booking confirmation provided to the Customer.

Any additional services requested on the day of the move, or after the initial quotation has been issued, are subject to availability and may incur additional charges. The Company is under no obligation to provide services that fall outside the agreed scope or which it considers unsafe, unlawful or unsuitable.

3. Quotation and Booking Process

Quotations are normally based on information supplied by the Customer, including property size, access conditions, inventory of items, and service requirements. Quotations are estimates only where the Goods or circumstances are not precisely known or change before the move date.

The Company reserves the right to amend or withdraw a quotation if:

1. The quotation is not accepted within the validity period specified by the Company.

2. The Customer materially changes the service requirements, collection or delivery details, or inventory.

3. Access to the Premises is substantially different from that described at the time of quotation, including restrictions due to parking, stairs, lifts or road access.

A booking is only confirmed when the Customer has explicitly accepted the quotation and complied with any booking conditions, such as paying a deposit. Provisional bookings or price indications do not constitute a confirmed contract for Services.

4. Customer Responsibilities

The Customer is responsible for:

1. Providing accurate information about the Premises, access, parking conditions and the Goods to be moved.

2. Ensuring that all Goods are properly packed and prepared for transport, unless packing services have been booked with the Company.

3. Securing all valuables, important documents, money, jewellery and other high-value items and, where necessary, transporting such items personally.

4. Obtaining any permissions, permits or authorisations required for loading or unloading at the Premises, including parking permissions where applicable.

5. Ensuring that an authorised person is present at the Premises at the agreed times to provide access, give instructions and check that the Services are completed.

The Company will not be liable for any loss, delay or additional charges arising from failure by the Customer to fulfil these responsibilities.

5. Access, Parking and Service Conditions

The Customer must ensure that suitable access is available for the Company’s vehicles and staff at both collection and delivery addresses. This includes clear access routes, adequate parking space and safe working conditions.

If parking restrictions apply, the Customer is responsible for arranging permits or reserving space in advance, unless otherwise agreed in writing. Any parking charges, penalties or fines incurred due to inadequate arrangements may be charged to the Customer.

The Company may refuse to carry out any part of the Services if, in the reasonable opinion of its staff, the conditions at the Premises are unsafe, unlawful or present an unacceptable risk of damage or injury.

6. Payments and Charges

All charges for Services are payable by the Customer in accordance with the quotation and booking confirmation. Unless otherwise agreed, payment terms are as follows:

1. A deposit may be required to secure the booking and must be paid by the date specified.

2. The balance is normally due on or before completion of the Services, or in advance for certain types of work or long-distance moves.

3. Additional charges may apply for waiting time, extra labour, additional Goods, extended hours, or changes requested by the Customer on the day.

Failure to pay any amount when due may result in the suspension or cancellation of Services. The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted in the United Kingdom until payment is received in full.

7. Cancellation and Postponement

If the Customer wishes to cancel or postpone a booking, notice must be given to the Company as soon as possible. The following cancellation terms generally apply, unless stated differently in the quotation or booking confirmation:

1. Cancellations or postponements made more than a specified number of working days before the scheduled service date may be subject to no charge or a reduced fee, as set out in the quotation.

2. Cancellations or postponements made within a shorter period before the scheduled service date may result in the loss of the deposit or a percentage of the total service cost, to reflect the time reserved and resources allocated.

3. Same-day cancellations or cancellations after the team has been dispatched may be charged at up to the full quoted price.

The precise notice periods and charges may vary by service type and will be communicated to the Customer at the time of booking. The Company may cancel or reschedule a booking if it is unable to provide the Services for reasons beyond its reasonable control, including severe weather, road closures, mechanical failure, staff illness or safety concerns. In such cases, the Company will use reasonable efforts to offer an alternative date or time.

8. Customer Property and Packing

Where the Customer is responsible for packing, the Company will not be liable for damage arising from poor or inadequate packing, unsuitable containers, or failure to secure items properly. The Customer should ensure that all fragile, delicate or valuable items are suitably protected.

Where the Company provides packing services, it will take reasonable care to use appropriate materials and methods. However, liability remains subject to the limitations and exclusions set out in these Terms and Conditions.

The Company is entitled to assume that all Goods presented for removal or transport are the property of the Customer or that the Customer has full authority to move and dispose of them. The Customer shall indemnify the Company against any claims from third parties regarding ownership or authority.

9. Excluded and Restricted Items

The Company is not obliged to transport, store or handle any items that are hazardous, illegal, explosive, corrosive, flammable, perishable, or otherwise unsuitable for carriage. This includes, but is not limited to, gas cylinders, fuel, paint, chemicals, firearms, explosives and controlled substances.

The Company also reserves the right to refuse to move items of exceptional value or fragility, such as antiques, artwork, collections or specialist equipment, unless this has been expressly agreed in writing and appropriate arrangements have been made.

10. Liability for Loss or Damage

The Company will take reasonable care in handling, transporting and delivering the Customer’s Goods. However, the Company’s liability is subject to the following provisions:

1. The Company’s liability for loss of or damage to Goods, arising from negligence or breach of contract, shall be limited to a reasonable and proportionate amount, having regard to the value of the Goods and the service charges paid.

2. The Company will not be liable for loss or damage arising from inherent defects, natural deterioration, pre-existing damage, faulty construction, poor packing by the Customer, or normal wear and tear.

3. The Company will not be liable for loss or damage caused by events beyond its reasonable control, including but not limited to acts of God, severe weather, road closures, accidents, theft, vandalism or civil disturbance.

4. The Company will not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, loss of data or loss of opportunity.

5. The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services, to enable investigation and, where appropriate, resolution.

11. Damage to Premises

The Company will take reasonable steps to prevent damage to Premises during the provision of Services. The Customer should point out any areas of particular concern, such as delicate flooring, narrow stairways or recently decorated surfaces.

The Company’s liability for damage to Premises is limited to the reasonable cost of repair. The Company will not be liable for damage resulting from pre-existing defects, weak structures, poor design, or where the movement of bulky items is undertaken at the Customer’s insistence despite advice to the contrary.

12. Timeframes and Delays

The Company will use reasonable efforts to complete the Services within the timeframes estimated. However, all times are approximate and not guaranteed, as they can be affected by factors beyond the Company’s control, such as traffic, access issues or weather conditions.

The Company will not be liable for delay or failure to perform its obligations where such delay or failure is caused by circumstances outside its reasonable control. In such cases, the Company may rearrange the Services or adapt its operations as reasonably necessary.

13. Waste Removal and Environmental Regulations

Where the Company provides waste removal or disposal of unwanted items as part of the Services, all such activities will be carried out in accordance with applicable waste and environmental regulations in the United Kingdom.

The Customer confirms that any items presented for disposal belong to them or that they have authority to dispose of them. The Company will not accept hazardous, clinical or prohibited waste and reserves the right to refuse items that cannot be handled or disposed of safely and lawfully.

Additional charges may apply for the removal or disposal of certain types of waste or bulky items, which will be notified to the Customer wherever possible in advance.

14. Insurance

The Company maintains appropriate insurance cover for its operations, in line with its legal obligations and normal commercial practice. This may include public liability insurance and employer’s liability insurance.

It remains the Customer’s responsibility to ensure that any Goods of high value are adequately insured under their own household, contents or business policies, particularly where the value exceeds the Company’s liability limits. The Customer should check with their insurer whether such items are covered during removal or transit.

15. Complaints and Claims

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible so that it can be investigated and, where appropriate, remedied.

Any claim for loss or damage must be submitted to the Company within a reasonable period after the Service has been completed, setting out as much detail as possible about the circumstances and the Goods affected. The Company may request supporting evidence, such as photographs or proof of value, to assist in the assessment of the claim.

16. Data Protection and Privacy

The Company will collect and process personal information about the Customer solely for the purposes of providing and managing Services, processing payments, and handling queries or complaints. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

The Company will take reasonable steps to protect personal information against unauthorised access, loss or misuse and will not sell or share Customer data with third parties except where necessary to deliver the Services, comply with legal obligations or enforce its rights.

17. Subcontracting

The Company reserves the right to use subcontractors or agents to carry out all or part of the Services. In such cases, the Company will remain responsible for the overall performance of the contract with the Customer, subject to these Terms and Conditions.

18. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. Any changes will normally apply to new bookings made after the updated terms have been published or communicated. Existing bookings will continue under the version of the Terms and Conditions in force at the time of confirmation, unless otherwise agreed with the Customer.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining terms, which shall continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services provided by the Company, or any contract between the Company and the Customer.