Movers Pimlico Privacy Policy
This Privacy Policy explains how Movers Pimlico collects, uses, retains, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Pimlico customers, former customers, and prospective customers in our service area, as well as individuals who contact us to request information or a quotation, whether by phone, online form, or in person.
Data Controller
Movers Pimlico is the data controller responsible for deciding how and why your personal data is processed. References to we, us and our in this policy refer to Movers Pimlico as the organisation that determines the purposes and means of processing your personal data.
Personal Data We Collect
We only collect personal data that is relevant to arranging and delivering our moving and related services. The categories of data we may collect include:
Identification and contact data, such as your name, postal address, property access details, and contact details including your preferred method of contact.
Service and booking data, such as collection and delivery addresses, property type and access information, inventory details for the move, preferred dates and times, and any special instructions you provide.
Contract and payment data, such as records of quotes provided, services agreed, invoices issued, payment method, payment status, and basic transaction history for our services.
Communication data, such as enquiries, complaints, feedback, and any correspondence between you and us, including notes from phone calls necessary to manage your booking or enquiry.
Technical and usage data, where relevant to our website or online forms, such as the date and time you submitted a form, pages visited in connection with your enquiry, and basic device or browser information. We do not intentionally collect more data than necessary to respond to and manage your enquiry or booking.
How We Collect Personal Data
We collect personal data directly from you when you contact us for a quotation, make a booking, or communicate with us about an existing or previous service. This may be done by phone, via online forms, or in person.
We may also receive personal data indirectly from third parties where this is necessary to provide our services, for example when an estate agent, landlord, or partner company passes on your contact details and move information so that we can provide a quotation or service at your request. In such cases, we take reasonable steps to ensure that the third party has a lawful basis to share your data with us.
Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the specific activity, we rely on the following legal bases:
Contract. We process personal data to enter into and perform a contract with you, for example to provide quotations, confirm bookings, deliver moving services, process payments, and manage customer service during and after the move.
Legal obligation. We may process certain data to comply with legal and regulatory obligations, such as maintaining financial and tax records, responding to requests from competent authorities, or complying with health and safety requirements.
Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, preventing fraud, handling customer queries and complaints, training staff, and keeping basic records of past services for reference.
Consent. Where required by law, we may rely on your consent for certain optional activities, such as sending specific types of marketing communications that are not otherwise covered by legitimate interests. You can withdraw your consent at any time by contacting us using the details provided in this policy.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations and estimate services for your move.
To manage and perform our moving and related services, including organising logistics and any additional services you request.
To manage payments, invoicing, refunds, and accounting records.
To communicate with you about your enquiry, booking, or any follow-up questions or issues.
To manage our relationship with you, including handling feedback, complaints, and queries.
To keep internal records and evidence of transactions and communications, as necessary for our business operations and to protect our legal rights.
To improve our services and internal processes, such as training staff and reviewing typical enquiries and bookings.
Data Sharing and Processors
We do not sell your personal data. However, we may share your data with trusted third parties who act as data processors on our behalf, or as independent controllers where appropriate, in the following limited circumstances:
Service providers and contractors who assist with delivering our services, such as removal teams, storage facilities, or specialist subcontractors. These providers are given access only to the data they need to perform their tasks and are required to process it securely and in accordance with data protection laws.
IT and administration providers, such as companies providing booking systems, customer relationship tools, payment processing, email or document storage services, and other infrastructure that supports our operations.
Professional advisors, such as accountants or legal advisors, where disclosure of personal data is strictly necessary for the services they provide to us.
Public authorities or law enforcement, where we are required by law to disclose personal data or where disclosure is necessary to establish, exercise, or defend legal claims.
Whenever we use data processors, we ensure that appropriate data processing agreements are in place and that they apply suitable technical and organisational measures to protect your data.
International Data Transfers
Where any of our service providers or systems are located outside the United Kingdom, or where data may be stored or accessed from another country, we will only transfer personal data where adequate safeguards are in place in line with data protection law, such as adequacy regulations, standard contractual clauses, or similar mechanisms designed to ensure an equivalent level of data protection.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, enquiry and booking data is retained for a period that allows us to manage bookings, handle disputes or queries, and maintain accurate business records. Financial and transactional records are kept for the period required by law for tax and accounting purposes. After the relevant retention periods have expired, we will securely delete or anonymise your personal data so that it can no longer be linked to you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees, contractors, and service providers who have a business need to know it and who are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions and legal exemptions, but we will always respond to any request in accordance with the law.
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of that data.
Right to rectification. You have the right to request that we correct or complete any personal data that you believe is inaccurate or incomplete.
Right to erasure. You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of data or consider an objection you have raised.
Right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including any direct marketing activities, and we will no longer process the data unless we can demonstrate compelling legitimate grounds.
Right to data portability. In certain cases where processing is based on consent or contract and carried out by automated means, you have the right to request that we transfer your personal data to you or to another organisation in a structured, commonly used, and machine-readable format.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns directly.
Children
Our services are intended for adults. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate authorisation, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will be made available through our usual communication channels, and the date of the latest revision will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
